To register or purchase from the The Waxing Hub Limited online booking system or using the mobile app, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at anytime are correct and complete. Being on time for your appointment is greatly appreciated so that you may receive your full service and other guests are not inconvenienced. If you are a new client then please arrive at least 15 minutes in advance of your appointment to allow time for you to complete our guest consultation form prior to your service. All of our treatments include a 5 min allowance before and after for the client to change, total 10 mins, please take this into consideration when booking your treatment.
We are not able to accept appointments for children under the age of 16 years unless accompanied by parent or guardian on the day of the treatment.
We request that you disclose any medical conditions and/or medications as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities or if you are pregnant. We recommend that you do not consume alcohol at least 12 hours prior to your appointment.
You will be asked to undress to your comfort level for body treatments. Your therapist will keep your body draped with disposable towels and underwear during the treatment and only expose the areas being worked on. Underwear maybe kept on, or swimsuits may be worn if that is your comfort level.
Give your therapist feedback as to your comfort and special trouble areas or any other concerns. We are here to make your treatment as comfortable as possible for you, so tell us what your needs are. Should you prefer to enjoy the treatment in silence, that is your choice as well. It’s your treatment!
The Waxing Hub Limited reserves the right to modify, discontinue, or raise prices on any treatments without prior notification to ensure that maximum standards of service and quality are met. We accept most major credit cards and debit cards. We do not accept cash payments.
Gratuities are not included in our service prices. Tipping is left to the discretion of our clients and can be taken via the booking system in-store
Personnel Articles:We regret that we cannot be responsible for the loss or damage of personal articles. We recommend that you leave your valuables at home. However, if you do bring them to the salon, please keep all valuables with you during your appointments.
Termination and Cancellation Policy:
When booking an appointment your space can only be confirmed when you have paid in full online or via our free mobile application. Should you be unable to attend your reservation you should cancel within 1 hours prior to the appointment start time to avoid being charged.
Appointments cancelled within 1 hours notice prior to reservation will not be charged. The money will be retained by The Waxing Hub Limited and a service voucher will be allocated to the customers account which can be used to reschedule to make a future reservation.
Appointments can not be cancelled less than 1 hour prior to reservation. For any unforeseen reason you are unable to attend The Waxing Hub Limited will return 50% of the booking as account credit which can be used to make a new booking.
The company cannot accept liability for delayed appointments caused by circumstances beyond its control including (but not limited to) acts of God, extreme weather conditions, traffic disruption or failure of power supplies ,acts of war or terrorism industrial action or other force majeure